John Chatterton endeavours to protect all collected personal information from unauthorised use or disclosure.
Any queries relating to personal information held by John Chatterton (including access requests) should be directed to the business as follows:
By Post: John Chatterton
12 Shiels Rd
Any complaints will be directed to the nominated Privacy Officer who will consider the complaint in a timely manner. The complainant will receive a response and an outline of action regarding their complaint in writing within a reasonable timeframe.
John Chatterton only collects personal information that is necessary for the conduct of its business, be it by the company’s online store, customer services, or buying service.
Information is collected through direct application or registration by the individual(s) either in writing, through online application or over the phone applications.
Without the provision of the requested information by the individual, John Chatterton is unable to effectively complete the relevant business activities.
Within John Chatterton’s customer services, buying service, or events activities, personal information is only disclosed to suppliers and customers relevant to the particular business that the individual is conducting with John Chatterton.
Any John Chatterton client, customer, or business partner who does not wish their personal information to be provided to any particular organisation or types of organisations should notify John Chatterton at the time of the collection of the personal information.
Use and Disclosure
As a provider of a range of information and services, John Chatterton’s purpose for collecting personal information is to facilitate representation of customers’ interests, to keep customers informed on customer initiatives and events, for the presentation of extension delivery activities and for the provision of customer services and information about customer benefits negotiated with suppliers.
Apart from the completion of the original application or registration with John Chatterton, further dealings may involve the provision of relevant industry updates and other customer related information and opportunities. This may be in the form of regular updates, customer alerts, John Chatterton envoy and flyers.
John Chatterton may contact you through emails and direct mail for the above purpose. When we contact you by email, all email campaigns from John Chatterton will contain instructions and/or hyper-links to Opt In or Opt Out (unsubscribe) of our email lists.
John Chatterton may also contact you through phone and text message.
John Chatterton will not share personal information (names, addresses, contact details OR of email addresses) with third parties, except when asked to do so by law, regulation or government request, or on a restricted basis with John Chatterton’s service suppliers fulfilling obligations directly related to John Chatterton’s activities.
John Chatterton will not use personal information for the purposes of direct marketing communications, other than for the reasonable communication of the business of the organisation as outlined above.
John Chatterton continuously monitors the accuracy of personal information on collection from and provision by the individual and through the day-to-day processes of its business. Should any updates to your personal information be required please contact and inform John Chatterton.
John Chatterton employs quality security systems and procedures to ensure the integrity and security of personal information held by the business.
Personal information does not leave John Chatterton’s internal systems unless required to affect the primary purpose of your business with John Chatterton, or unless consented to.
Should personal information be required to be removed from our Data Centres for business purposes, increased security measures are employed.
Despite the high level of information security employed within John Chatterton and its commitment to your privacy, the company is unable to provide an absolute assurance that personal information will remain secure at all times. John Chatterton therefore does not accept any responsibility for incidences of unauthorised access to personal information, which is provided at your own risk. Likewise John Chatterton does not guarantee the security or privacy compliance of any websites that are accessible through links provided on any of its websites.
John Chatterton will delete from its systems any of your personal information held by the company on your request provided that sufficient proof of identity is established.
Access and Correction
John Chatterton undertakes to provide access to individuals to any of their personal information held by the company for the purpose of review and correction with exception to the limitations imposed by the privacy legislation.
Members can log in to the members area of johnchatterton.com.au and review their information when required. Should changes be required, an on-line form is available for members to submit corrections. Should any members have difficulty accessing their members area of the website, they should contact John Chatterton.
John Chatterton limits the use of government identifiers to the purposes required of the company by legislation only.
John Chatterton’s personnel will respect a request for anonymity unless and until relevant business negotiations are entered into. None of John Chatterton’s business processes can be completed effectively with either party remaining anonymous.
Transborder Data Flows
Although John Chatterton is an Australian based organisation, it may occasionally engage in international business. In these instances we undertake not to send or disclose personal information without the consent of the individual.
In any event John Chatterton takes precautions to ensure that any of its business partners employ similar policies documenting the recognition of their privacy obligations.
John Chatterton does not require that you supply any sensitive information to the company unless it is essential for the purpose of the conduct of business. This type of information will not be collected without your consent.
As outlined in your customer profile and application, protecting the privacy of its members is a key commitment of John Chatterton, Horse Trainer, Queensland.